id mobile missing received calls

Hi ​@Lewesian22 

Thank you for getting in touch. 

We are very sorry to hear your calls are not being received. 

Can you please check that your number is showing correctly in the handset? 

Please select Settings - Apps - Phone- My Number. 

It will need to start with +44 and not 0, for example +447123456789.

Thanks 

Natalie 

Yes, it is 

Any other suggestions?

Hey there ​@Lewesian22, what phone do you have and what’s your full postcode please?

Have you tried restarting your phone, and also resetting network settings?

Thanks,

Tyler

Thanks, Tyler

iPhone 13, as per post, latest OS
BN7 1BH 

yes, restarted the phone, no change. 
network settings reset, no change.

Network states « ID WiFi call » currently, but I also lose calls out and about.

Did that help, Tyler?  Any conclusions?

Sorry to hear that ​@Lewesian22.

Is this an issue no matter what, when connected to 3G/4G/5G?

Thanks,

Tyler

I don’t believe ID provides 5G here and I assume I’m usually on 4G.

but how am I supposed to know what I was on when I miss calls.  I miss them. 
 

any suggestions?
 

Hey there ​@Lewesian22, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Still waiting for any sensible suggestions to this 

We will get back to your private message on this asap.

Thanks for your continued patience.