Not sure if it's related to the recent One UI7 update but ladt few days between 5pm and 10pm my phone will not receive incoming call or make outgoing calls. When someone rings me it rings their end but not mine. When I go to make a call I get absolulty nothing?
I've checked all settings like volume, call forwarding, airplane mode and it's bugging the he'll out of me. I'm missing important calls from work as I work on call 24/7.
Any help/advice much appreciated.
Best answer by Decembersangel72
Hi
Have you checked to see the coverage or if there are any works in your area recently?
https://www.idmobile.co.uk/help-and-advice/coverage
Do you have VoLTE enabled on your handset?
It may be worth requesting a replacement SIM:-
Just be aware that your account/use will be on hold until your new SIM is activated.
This is what I have found via Google with regards to this update (as of 14/14/25):
‘The long-awaited One UI 7 update didn’t last long. After months of delays, the update was launched last week, but Samsung has already paused its rollout and pulled it from its servers. This is due to what leakers call a “serious bug,” and although Samsung itself hasn’t confirmed anything, we’re inclined to agree that it sounds pretty serious indeed.’
Unfortunately, once your software has been updated you can not go back to the previous version and can only wait for another update to fix the problem.
If you Google (other search engines are available) ‘samsung S24 One UI 7 calls problems’ you will see that this update may be the problem.
Apologies I couldn’t be of more help x
+12Hi
Have you checked to see the coverage or if there are any works in your area recently?
https://www.idmobile.co.uk/help-and-advice/coverage
Do you have VoLTE enabled on your handset?
It may be worth requesting a replacement SIM:-
Just be aware that your account/use will be on hold until your new SIM is activated.
This is what I have found via Google with regards to this update (as of 14/14/25):
‘The long-awaited One UI 7 update didn’t last long. After months of delays, the update was launched last week, but Samsung has already paused its rollout and pulled it from its servers. This is due to what leakers call a “serious bug,” and although Samsung itself hasn’t confirmed anything, we’re inclined to agree that it sounds pretty serious indeed.’
Unfortunately, once your software has been updated you can not go back to the previous version and can only wait for another update to fix the problem.
If you Google (other search engines are available) ‘samsung S24 One UI 7 calls problems’ you will see that this update may be the problem.
Apologies I couldn’t be of more help x
I requested an esim to see if it was my physical sim, nothing has changed. Its hasn't worked all over night now.
+24Try asking Samsung
https://eu.community.samsung.com/t5/galaxy-s24-series/bd-p/galaxy-s24-uk
+24Hey there
If you do so and they cannot help, or advise the issue is with us, please do let us know.
Thanks,
Tyler
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