Hi I’m with Chase bank and have had issues with my direct debit. It is setup and just fails to take and a few days later I get a notification of missed payment. I spoke to customer services who were pretty useless they have just said it won’t happen again and just end the chat. It’s probably best to switch to another provider, I’ve only got another 3 months on my contract. I just wanted to check if any other users get this? It could be a chase bank issue but they have told me this is not the case.
+7Sorry to hear this
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Yes. I am having the same issue. The tech guys are saying it’s my bank. My bank have no record of the request. I’ve said… why are multiple banks having the same issue with one telco…? Response… it’s not us guv
going to have to follow complaint process now.
+25Hi
I can see we’re in PMs with you about your issue, we’ll respond there when possible.
Tom
Reply.
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.