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Question

poor signal and need to leave

C
Community Member

My service with ID is horrendous, basically paying for something I can't use due to extremely poor signal. 

I cant afford to pay the fee to end service early. Does anyone know a way I can transfer my current mobile number to a new provider but still make monthly payments to ID until contract ends. When I request pac code ID are automatically charging me a lump sum and not letting me continue to pay monthly 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1202 replies
    • May 29, 2025

    Once you port your number out a final bill will generate as you are no longer connected to the network. Only way you can continue to pay monthly is if you don’t port your number until the contract commitment has ended. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8369 replies
    • May 30, 2025

    Hi ​@Ceri1987 

     

    I’m sorry to hear this, unfortunately as ​@MZone suggests there wouldn’t be a way to do what you suggest.

     

    Are you having issues with signal in certain locations or everywhere?

     

    How long have you had these issues?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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