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Question

Final bill with IDMOBILE

  • May 31, 2025
  • 1 reply
  • 6 views

Anthonygb
Active Contributor

Like what I have read with other users on here you cant download your final bill with IDMOBILE.

Surely this is illegal that you generate bills that you cant view in your account.

Then just take random payments for leaving!

I am in my account and the bills just download both the desktop version of your site and also on your app.

Then you wonder why idea I have decided to leave! 

Again how on earth can I look at my final bill that you send an email to me what NOTHING is due but I know fully well SOMETHING is due.

Total shambles this network is.

Again I want access to my bills that you are legally to provode BEFORE you take any payments!

Please advise!

 

(I note a few other people who have recently left are having the same issues as soon as you close the accounts down you are restrtciting access to customers bills???? I want to know EXACTLY what is due on my account)

 

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4103 replies
  • May 31, 2025

Hey there ​@Anthonygb, we’re sorry to hear this. Are you still able to login to your iD Mobile account via the app/website currently?

 

Have you already disconnected? If so, what date did you disconnect please?

 

Thanks,

Tyler