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Question

payment holiday

R
New
 Contributor

Hi there, I’ve just received a message about making payment on my account for the payment holiday, I made payment on the 22nd of may I believe

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2216 replies
    • June 2, 2025

    Hi ​@Rampton92 

     

    Thanks for getting in touch. 

    We are sorry for any confusion or concerned caused by the message. 

    Have you checked your statement to confirm that the payment has left your account?

     

    Thanks

     

    Natalie 

    R
    New
 Contributor
    • Rampton92
    • Author
    • New
 Contributor
    • 2 replies
    • June 2, 2025

    Yes it shows on my bank statement that payment was made on the 22nd of may

    Siân
    iD Mobile Employee
    Forum|alt.badge.img+7
    • Siân
    • iD Mobile Employee
    • 1225 replies
    • June 2, 2025

    OK ​@Rampton92  I can see that you have sent us a message, we will get back to you there ASAP. Thanks.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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