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Confirming out of contract leaving cost

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  • DJade
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Hello,

Today is the first day of last month of my 12 month contract. When I checked yesterday (2 June), it said that if I were to leave on that day, my final bill would be £8.15. I checked again today (3 June) and it said that if I left today my final bill would be £15.89. I assume that this is the cost for this month and next month’s (30 days) bill.

 

My current billing period is 03/06/2025 - 02/07/2025. So, if I were to request a PAC and transfer to a different provider on 3/7 (one day beyond my 12 month contract), would I only be liable for this month’s costs and one day of next month’s bill?

Many thanks.

Best answer by Tom

Hi ​@DJade 

 

The estimated can get a little confused in these situations as it tries to predict.

 

The short of it is, if your plan disconnects and you leave BEFORE your contracted term end date, you’ll only owe for bills through to that date.

 

If you leave AFTER your contracted term end date, you’ll owe for the time through to disconnection.

 

Tom

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    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8369 replies
    • Answer
    • June 3, 2025

    Hi ​@DJade 

     

    The estimated can get a little confused in these situations as it tries to predict.

     

    The short of it is, if your plan disconnects and you leave BEFORE your contracted term end date, you’ll only owe for bills through to that date.

     

    If you leave AFTER your contracted term end date, you’ll owe for the time through to disconnection.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • DJade
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    • 2 replies
    • June 3, 2025
    Tom wrote:

    Hi ​@DJade 

     

    The estimated can get a little confused in these situations as it tries to predict.

     

    The short of it is, if your plan disconnects and you leave BEFORE your contracted term end date, you’ll only owe for bills through to that date.

     

    If you leave AFTER your contracted term end date, you’ll owe for the time through to disconnection.

     

    Tom

    Thanks, Tom. Makes sense, but just wanted to double check. Much appreciated.

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8369 replies
    • June 4, 2025

    Hi ​@DJade 

     

    No worries, let us know if you need any further assistance.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      DJade

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