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sms switch confusion


Suzanne McGowan
New
 Contributor

Just switched from a different network and I brought my number with me. I've received text and email from ID to let me know the switch was successful.  I restarted my phone as instructed and my phone calls are perfect. My sms texts are still saying they are coming from the number that came with the sim card I received.  The thing is... I entered a comp via text before I was made aware of this!! What if they needed to let me know I'd won?? (You never know!!) They would have an incorrect number if they tried to phone it

Best answer by MZone

 

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4 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4126 replies
  • June 4, 2025

Hey there ​@Suzanne McGowan, sorry to hear that. What date did the transfer complete and what phone do you have please?

 

Thanks,

Tyler


MZone
Platinum 
Contributor
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  • Platinum 
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  • 1202 replies
  • Answer
  • June 4, 2025

Suzanne McGowan
New
 Contributor
Tyler wrote:

Hey there ​@Suzanne McGowan, sorry to hear that. What date did the transfer complete and what phone do you have please?

 

Thanks,

Tyler

HI, Tyler. I tried all of the suggestions but I can't get the number to change to my number. My switch date was 2/6 and it's a samsung A56


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1225 replies
  • June 5, 2025

Hi ​@Suzanne McGowan  please can you try the steps shared by ​@MZone  and let us know how you get on?

Thanks.