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payments

A
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 Contributor

Any idea why i have skipped a months payment

So last bill i payed was 8/04/25 it skipped mays payment and took double payment today.

Just trying to figure out what has happened for it to skip a month and to charge me 2 months of payments and to avoid it happening again in the future

 

Thanks

Adam

    6 replies

    andewhite
    Platinum 
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    • andewhite
    • Platinum 
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    • 12436 replies
    • June 6, 2025

    Probably best to get in-touch with customer service about your direct debit, using the iD Mobile online web chat service, ​@Adamx2023.

    The iD advisers work until 8pm on weekdays (6pm at weekends). 

    Tell the 24/7 iD chatbot that you’d like to “talk to a person”. 

    Forum member (non-iD).
    A
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    • Adamx2023
    • Author
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    • 2 replies
    • June 6, 2025

    I already did before posting here "I think it is because of the direct debit date you changed" 

    It hasn't been changed in 9ish months

    Ill get back in touch over the weekend

    andewhite
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    • andewhite
    • Platinum 
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    • 12436 replies
    • June 6, 2025

    Okay ​@Adamx2023 - good luck with ID customer service. Might also be worthwhile speaking to your bank. 

    Forum member (non-iD).
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1376 replies
    • June 7, 2025

    HI ​@Adamx2023  did you get sorted with this, or would you still like some assistance?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • Adamx2023
    • Author
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    • 2 replies
    • June 8, 2025

    ​@Siân i did not get it sorted i would still like some assistance.  Basically i just want to know what has happened and why it skipped a month. And how i can avoid repeating it 

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1376 replies
    • June 8, 2025

    OK ​@Adamx2023

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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