Skip to main content
Question

plan charges


Why has my £6 plan suddenly became £7.20.

Without notice. 

5 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+24
  • Platinum 
Contributor
  • 2952 replies
  • June 7, 2025

Your bill will tell you where the extra charge has come from.


  • Author
  • Active Contributor
  • 5 replies
  • June 7, 2025

No sorry no explanation,  previous bills were 

£5 00 + £1 vat total #6 

New bill  £5 .00 UK £1 

Vat £1.20 total £7.20 

What is uk £1.00 


Siân
iD Mobile Employee
Forum|alt.badge.img+7
  • iD Mobile Employee
  • 1225 replies
  • June 8, 2025

Hi ​@Phil Martin  have you used any extra services, or perhaps text a competition?


  • Author
  • Active Contributor
  • 5 replies
  • June 8, 2025

Hi No,  as far as I know I did not use an other services or enter any competitions. 

The only item unexplained is £1 UK.

What's is UK?


Forum|alt.badge.img+1
  • iD Mobile Employee
  • 142 replies
  • June 9, 2025

Hi ​@Phil Martin 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Anika