Contract end has 2 bills, zero & old amount

Once you reach your contract end date your service just continues on a month by month basis. If you were been charged for a handset and a plan then you can change to a SIM only plan by doing a plan change. See links below.

• What is a Plan Change? F.A.Q.

• How do I change my plan? F.A.Q.

Thanks for your swift reply.

I really wanted to know how I came to be sent an email telling me that now my handset is paid for if I do nothing I can stay on the same plan and pay £0.

And then a week later I get a bill for the amount I was paying on contract and no reference to the contract having finished.

Can anyone talk me through what has happened here please?

Thank you

Hey there ​@Helen Chadwick, we hope the kind advice from ​@MZone & ​@andewhite has been able to help, and you were able to contact our live-chat. If you’re still having issues now, please do let us know.

Thanks,

Tyler

Thanks Tyler

Im hoping the issue is on the way to being sorted. It hasnt been very straightforward but i kind of expected that. Ive been with id 7 years and had the good fortune not to have needed any customer care. Its good value although the network is patchy in my area but i dont really want to change service provider. 

I am getting a voice call back at an appointed time after some lengthy cumbersome live chats. Im sure it shouldnt be so difficult to change plans. 

Thanks for replying 🙂

Hey there ​@Helen Chadwick, no problem at all, I hope all is resolved shortly for you! :)

Thanks,

Tyler