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'No Internet' when roaming in France - how to fix?

7 days ago
June 14, 2025
3 replies
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chrisisbd
Helpful  Contributor
23 replies

I have a current call plan and it shows that I have lots of data available, I’ve used 268Mb of 2Gb. I can make calls and send texts but I don’t have an internet conenction. If I search in Google for example it just says ‘No Internet’.

I don’t have airplane mode on, I have tried with WiFi calling on and off, no help.

I have ‘4G Calling’ set but only have a 3G signal (very strong though) here at the moment.

I seem to remember a long time ago I needed to set the APN to something specific for data to work in France. It’s currently set to ‘three.co.uk’ but also offers ‘3hotspot’ and ‘ims’. Do I need to change APN?

So, how can I get data working?

Best answer by MZone

I'm abroad and Roaming is not working. What should I do? F.A.Q.

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MZone
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1202 replies
Answer
7 days ago
June 14, 2025

I'm abroad and Roaming is not working. What should I do? F.A.Q.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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chrisisbd
Author
Helpful  Contributor
23 replies
6 days ago
June 14, 2025

Yes, the answer was in there, thank you. As I had vaguely remembered I needed to set the APN, my phone isn’t one supplied by idMobile.

I had set the APN a couple of years ago when I first got the phone but had to reset my phone to factory defaults a couple of months ago so lost the custom APN setting.

Thanks again, all working now. :-)