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Question

my internet connection is cutting off

  • June 25, 2025
  • 1 reply
  • 5 views
Mohammed Hussein
New
 Contributor

my internet connection is cutting off, i need your help please.

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5144 replies
    • June 27, 2025

    Hey there ​@Mohammed Hussein, we did indeed have an outage with some calls/texts on Wednesday. The outage has now been resolved, calls and text messages should now be working again as usual. If you're still having issues, we'd recommend restarting your phone.

     

    We sincerely apologise for the inconveniences caused and really thank you for your patience.

     

    Please find updates here:

     

    https://community.idmobile.co.uk/contacting-id-183/we-re-aware-that-some-customers-are-experiencing-issues-with-making-or-receiving-calls-72269

     

    If you’re still having issues now, or a data issue, please do let us know.

     

    Thanks,

    Tyler

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