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Porting my number

  • 17 November 2020
  • 3 replies
  • 78 views

I just got I’d phone and sim been ringing customer services for hours as it won’t let me keep my number from Vodafone 

keeps saying old number and pac code are in correct but they are correct 

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Best answer by Ryan 23 November 2020, 17:18

Hi @Naz67,

We don’t have a phone-based Customer Services Team I’m afraid. For queries relating to your account, you will need to contact our Live Chat Team here

Let us know how you get on with the number port.

Ryan

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3 replies

Userlevel 7
Badge +9

Hi @Naz67,

We don’t have a phone-based Customer Services Team I’m afraid. For queries relating to your account, you will need to contact our Live Chat Team here

Let us know how you get on with the number port.

Ryan

Hi 

thanks I have returned the phone and then got an email to say I owe the full two years but I was within the 14 days ?

So I need to pay the bill for what I’ve used 

cancel the direct debit 

get refund for the upfront cost 

how do I do all this please 

Userlevel 3
Badge +6

Hi @Naz67 

 

As you have returned your order within 14 days there should be no charges, we would like to take a look over your return to make sure everything is as it should be. 

 

We will send you a PM shortly.

 

Thanks

 

Michelle 

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