Do my add ons and voicemail work while roaming?

  • 19 May 2020
  • 0 replies

Userlevel 8

Do add-ons work abroad?

You can use Add-ons in any of our 50 Inclusive Roaming destinations. So if you're ever running low on allowance, you can buy what you need with your iD Mobile app or My Account online. 

But please be careful – if you're in a destination where we don't offer inclusive EU roaming, your add-ons won't work and you'll be charged at our roaming rates for any usage.

How to access your voicemail when you’re abroad

To access your voicemail when you’re abroad, you’ll need your voicemail PIN - so make sure you can remember it. Then when you want to listen to your voicemail, follow these simple steps:

1. Dial 123 from your iD mobile, or +447782 333 123 from any other phone.

2. Enter your PIN followed by the # key.

3. Select option 2 and listen to your voicemail.

The cost of using voicemail abroad will come out of your minutes if you’re in one of our 50 Inclusive Roaming destinations. If you've got no minutes left, or you're in another destination, you’ll be charged the same rate as calling the UK from that destination. For more details, check out our International & Roaming Charges page.

If you’ve got any questions, comments or top tips on using your phone abroad, please post a reply.



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