Skip to main content
Solved

5G/4G roaming in USA

  • September 12, 2024
  • 3 replies
  • 287 views

Faith Ashley
New
 Contributor

Hey,

I landed in the USA earlier today and got a message to say I had used 100% of my add on....which is only £5, but I can see I still have 42GB of data left? 

Do I need to add the 15GB 12 month add on to be able to have Internet access in the US? 

Best answer by Tom

Hi @Faith Ashley 

 

Unfortunately add ons would not be usable while in the USA, we wouldn’t recommend purchasing an add on if you intention is for usage while in the USA.

 

While in the USA you won’t be able to use your normal monthly data allowance, you’ll be charged according to the usage used.

 

https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

 

Tom

View original

3 replies

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8225 replies
  • Answer
  • September 12, 2024

Hi @Faith Ashley 

 

Unfortunately add ons would not be usable while in the USA, we wouldn’t recommend purchasing an add on if you intention is for usage while in the USA.

 

While in the USA you won’t be able to use your normal monthly data allowance, you’ll be charged according to the usage used.

 

https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

 

Tom


Faith Ashley
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • September 13, 2024

Hi Tom,

 

I have only just been alerted to this reply and purchases the add on yesterday which is of course not useless. How do I reverse the add on?

 

Kindest

Faith


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3801 replies
  • September 16, 2024

Hey there @Faith Ashley, unfortunately, you cannot reverse add-ons and they’re not refundable I’m afraid.

 

Thanks,

Tyler