Bought a roaming 5 day add on for turkey and not wo4king | iD Mobile Community
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Bought a roaming 5 day add on for turkey and not wo4king

  • September 5, 2025
  • 5 replies
  • 71 views

I bought 5he 5 day roaming add on for turkey. Not working and can't get anything unless i connect to wifi which isn't the point. Followed all the instructions like manually selecting the network, switching on and off multiple times and also resetting the networks. Waste of £20 and not good that i can't rely on this!

Best answer by WelshPaul

Via iD Mobiles live chat service:

https://idmobile.co.uk/live-chat

 

5 replies

  • Author
  • New Contributor
  • September 6, 2025

How do i contact the helpdesk?


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • September 6, 2025

Via iD Mobiles live chat service:

https://idmobile.co.uk/live-chat

 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 8, 2025

Hi ​@chrissyc  sorry to hear this, please can you try following the steps on this link - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community


  • Author
  • New Contributor
  • September 10, 2025

Thank you all. Managed to get through to the helpdesk and they credited my account and put a new add on for me


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 11, 2025

Hey there ​@chrissyc, we’re glad to hear!

 

Thanks,

Tyler