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New Contributor
September 5, 2025
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Bought a roaming 5 day add on for turkey and not wo4king

  • September 5, 2025
  • 5 replies
  • 92 views

I bought 5he 5 day roaming add on for turkey. Not working and can't get anything unless i connect to wifi which isn't the point. Followed all the instructions like manually selecting the network, switching on and off multiple times and also resetting the networks. Waste of £20 and not good that i can't rely on this!

    This topic has been closed for replies.
    Best answer by WelshPaul

    Via iD Mobiles live chat service:

    https://idmobile.co.uk/live-chat

     

    5 replies

    chrissycAuthor
    New Contributor
    September 6, 2025

    How do i contact the helpdesk?

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    September 6, 2025

    Via iD Mobiles live chat service:

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 8, 2025

    Hi ​@chrissyc  sorry to hear this, please can you try following the steps on this link - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    chrissycAuthor
    New Contributor
    September 10, 2025

    Thank you all. Managed to get through to the helpdesk and they credited my account and put a new add on for me

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 11, 2025

    Hey there ​@chrissyc, we’re glad to hear!

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.