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Active Contributor
August 1, 2025
Question

Calling Australia from the UK

  • August 1, 2025
  • 14 replies
  • 752 views

I am trying to phone Australia from the UK on a UK sim but I just get a message saying “sorry your plan doesn’t allow this call’ but when I checked it was a cost to call but it did not say that I couldn’t. Please help!

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    14 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 1, 2025

    Hi there ​@Janetbrackenbury, to make a call to Australia, it would indeed cost to call. You’ll need to login to the iD Mobile app/website, and increase your bill cap to allow for calls to go through. Please find the costs via this webpage:

     

    https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

     

    Thanks,

    Tyler

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    Active Contributor
    August 2, 2025

    Thanks

    Apparently I have to have roaming on, do a little dance, disconnect from the network provider to get my bill back to normal, spin round three times, turn my phone off for half an hour, sing we will rock you, turn the phone back on. Did I manage to get through? No!!! yes the cost is 4p per minute if I ever get through. 😀

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    August 4, 2025

    Hi ​@Janetbrackenbury  what is your bill cap set to please?

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    Active Contributor
    August 4, 2025

    £5

     

    Active Contributor
    August 4, 2025

    So I should have had 125 minutes at 4p a minute. Anyway I couldn't call Australia and am no nearer doing so. If anyone actually has useful information on how I can call Australia it would be appreciated but so far the questions have not helped.

     

    Active Contributor
    August 4, 2025

    Hi there ​@Janetbrackenbury, to make a call to Australia, it would indeed cost to call. You’ll need to login to the iD Mobile app/website, and increase your bill cap to allow for calls to go through. Please find the costs via this webpage:

     

    https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

     

    Thanks,

    Tyler

    I know it will cost but I can't do it!!!

     

    Active Contributor
    August 4, 2025

    Hi ​@Janetbrackenbury  what is your bill cap set to please?

    The bill cap is irrelevant 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    August 4, 2025

    We’ll shortly send you a Private Message to your Community account ​@Janetbrackenbury , so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

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    New Contributor
    September 9, 2025

    Hello what was the resolution here because I’m having the same problem. Cap set to £10, international on, roaming on and it just won’t put me through. I need to get hold of an Australian number, it truly shouldn’t be this difficult. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2025

    Hey there ​@Loz569, to call an Australian number from the UK on an iD Mobile, dial 00 (the UK international access code), then 61 (the Australian country code), followed by the Australian number without its leading zero. Ensure international services and premium services are enabled on your iD Mobile account via the app or website.

     

    Have you followed these steps?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.