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Cannot make international call to Spain

trainers34
New
 Contributor

Hi, I am trying to call Spain from the UK, but it is saying my service does not allow it. I have a spend cap of £50 and have the international call toggle on in my plan details

Best answer by Tom

Hi @trainers34 

 

Sorry to hear this, if you’re already in contact with the chat I’d recommend going back to them with this.

 

Tom

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • June 12, 2024

    Hey there @trainers34, we’re sorry to hear that.

     

    To make an International call, you’re right in saying you’ll need to increase your spend cap to allow the call to go through, and enable “International” roaming features.

     

    Is the number you’re calling a business, or personal phone number please?

     

    Also, please ensure the person you’re calling has the correct features etc turned on their end.

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    trainers34
    New
 Contributor
    • trainers34
    • New
 Contributor
    • June 13, 2024

    Hi

     

    I am trying to call my bank in Spain and my home insurance provider in Spain. They are normal landline numbers.

     

    I went through an online chat last week and they said that their technical department would look into it. This has not happened and i’m still unable to call

     

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • July 1, 2024

    Hi @trainers34 

     

    Sorry to hear this, if you’re already in contact with the chat I’d recommend going back to them with this.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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