Cannot make international call to Spain | iD Mobile Community
Skip to main content
Solved

Cannot make international call to Spain

  • June 5, 2024
  • 3 replies
  • 226 views

trainers34
New Contributor

Hi, I am trying to call Spain from the UK, but it is saying my service does not allow it. I have a spend cap of £50 and have the international call toggle on in my plan details

Best answer by Tom

Hi @trainers34 

 

Sorry to hear this, if you’re already in contact with the chat I’d recommend going back to them with this.

 

Tom

This topic has been closed for replies.

3 replies

Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • June 12, 2024

Hey there @trainers34, we’re sorry to hear that.

 

To make an International call, you’re right in saying you’ll need to increase your spend cap to allow the call to go through, and enable “International” roaming features.

 

Is the number you’re calling a business, or personal phone number please?

 

Also, please ensure the person you’re calling has the correct features etc turned on their end.

 

Thank you,

Tyler


trainers34
New Contributor
  • Author
  • New Contributor
  • June 13, 2024

Hi

 

I am trying to call my bank in Spain and my home insurance provider in Spain. They are normal landline numbers.

 

I went through an online chat last week and they said that their technical department would look into it. This has not happened and i’m still unable to call

 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • Answer
  • July 1, 2024

Hi @trainers34 

 

Sorry to hear this, if you’re already in contact with the chat I’d recommend going back to them with this.

 

Tom