I have travelled to portugal and can't access my mobile data. International roaming is enabled in the id app but my phone won't let me turn on roaming. The option is greyed out and a reboot hasn't helped. I've seen another person with this issue on here a week ago, but cant see what they did to resolve this.
My husband has exactly the same issue. We both have Samsung S23 fe. Which is the same phone the other person also had!
Best answer by Kash
Hi
Welcome to the Community!
Whilst in Portugal please connect to NOS or MEO.
I would advise resetting your network settings also to see if that helps.
It may also be worth checking your APN settings.
All phones bought from us should arrive with the right settings already configured. But if you’ve moved over to iD Mobile on a SIM only plan and kept your old phone, you may need to review the settings to get things like the internet and picture messaging to work. Our network (APN) settings are listed below:
| Name | iD |
|---|---|
| APN | id |
| Username | <leave blank> |
| Password | <leave blank> |
| MMSC | http://mms.um.idmobile.co.uk:10021/mmsc |
| MMS Proxy | mms.idmobile.co.uk |
| MMS APN Username | <leave blank> |
| MMS APN Password | <leave blank> |
| MMS Port | 8799 |
Kash
+24Hi
Welcome to the Community!
Whilst in Portugal please connect to NOS or MEO.
I would advise resetting your network settings also to see if that helps.
It may also be worth checking your APN settings.
All phones bought from us should arrive with the right settings already configured. But if you’ve moved over to iD Mobile on a SIM only plan and kept your old phone, you may need to review the settings to get things like the internet and picture messaging to work. Our network (APN) settings are listed below:
| Name | iD |
|---|---|
| APN | id |
| Username | <leave blank> |
| Password | <leave blank> |
| MMSC | http://mms.um.idmobile.co.uk:10021/mmsc |
| MMS Proxy | mms.idmobile.co.uk |
| MMS APN Username | <leave blank> |
| MMS APN Password | <leave blank> |
| MMS Port | 8799 |
Kash
I have done this and I
The APN settings are correct.
I am auto connected to NOS, but can't manually connect.to any network as the whole "mobile network" section is greyed out.
Id have now sent me an e-sim however this is also not working. Seems silly to be with a company for roaming and then for it not to work! Extremely frustrating.
+25Hi
There wouldn’t be anything on our side stopping you from manually selecting a network, you’ll need to turn off automatic network selection before doing this.
Have you tried resetting network settings while roaming?
Tom
Hi,
I am having the same issue, everything looks ok but no luck.
I have an iPhone 13 mini bought from Apple so apn settings not available to edit and no luck with reseting network settings.
non internet, nothing that is just make things extra hard…
no idea what else to do…
back in UK for a few days and off to Belgium after…
Let me know what to do or might go back to my old provider that didn’t had issues and chat didn’t told me 107 min waiting to speak to an advisor…
To confirm done all the above including manual selection of the local network as meo and nos and neither are working.
… starting to miss O2
I am in Greece with a new S23FE. I cannot access Internet but get calls and texts
Have permissions on and have updated APN to above ( although there are more items to fill in rhan shown in Kash"s list above )still not working even though showing 5G network
My wife iPhone also on iD mobile is working...what's going on. HELP ??!!
+25Hi
In Belgium we rely on BASE and Orange, you may want to connect to those manually and resetting network settings to see if this helps.
Tom
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
