Hi ​@Daisymay1995, 
 

I’m sorry to hear you’re unable to use data abroad I appreciate how important it is to stay connected while travelling.

Unfortunately, we’re unable to see your exact location or confirm whether you’re connected to a supported roaming country or partner network, so we need to run through a few checks to help identify the cause.

Please check the following:
1. Roaming is enabled in the iD Mobile app:
Log in to the iD Mobile app
Go to Account / Settings
Ensure Roaming is switched ON

2. Data roaming is enabled on your handset:
Go to your phone Settings
Select Mobile Network / Connections
Turn Data Roaming ON

3. Set your Bill Cap to £0:
In the iD Mobile app go to Billing & Usage
Select Bill Cap
Set it to £0 to avoid any out-of-plan charges

4. Connect to the correct partner network:

You must be connected to one of our supported roaming partner networks in the country you are visiting.

You can check the correct networks here:https://community.idmobile.co.uk/roaming-international-48/where-is-the-list-of-roaming-partner-networks-by-country-82588

If you’re still unable to roam:

Please contact us via Live Chat or our social media teams, and we’ll be happy to investigate this further for you:

• Live Chat: https://www.idmobile.co.uk/live-chat
• Facebook: https://www.facebook.com/idmobile
• Instagram: https://www.instagram.com/idmobileuk/

Owethu