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Community Member
April 14, 2026
Question

Cant use data abroad

  • April 14, 2026
  • 3 replies
  • 79 views

Could someone tell me why I am unable to use data abroad please? 

    3 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 14, 2026

    Hi ​@Daisymay1995
     

    I’m sorry to hear you’re unable to use data abroad I appreciate how important it is to stay connected while travelling.

     

    Unfortunately, we’re unable to see your exact location or confirm whether you’re connected to a supported roaming country or partner network, so we need to run through a few checks to help identify the cause.

     

    Please check the following:
    1. Roaming is enabled in the iD Mobile app:
    Log in to the iD Mobile app
    Go to Account / Settings
    Ensure Roaming is switched ON


    2. Data roaming is enabled on your handset:
    Go to your phone Settings
    Select Mobile Network / Connections
    Turn Data Roaming ON


    3. Set your Bill Cap to £0:
    In the iD Mobile app go to Billing & Usage
    Select Bill Cap
    Set it to £0 to avoid any out-of-plan charges


    4. Connect to the correct partner network:

    You must be connected to one of our supported roaming partner networks in the country you are visiting.

     

    You can check the correct networks here:https://community.idmobile.co.uk/roaming-international-48/where-is-the-list-of-roaming-partner-networks-by-country-82588

     

    If you’re still unable to roam:

     

    Please contact us via Live Chat or our social media teams, and we’ll be happy to investigate this further for you:

    Owethu

    New Contributor
    May 1, 2026

    i’m in amsterdam and my data isn’t working can anyone help i’ve tried everything they’ve said online 

    iD Mobile Employee
    May 1, 2026

    Hi ​@sguild8 

     

    Can you advise what network you are connected to in Amsterdam?

     

    -Michael Z

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