I’ve had texts to say I’ve been charged for data roaming but I’m staying in Sheringham, haven’t been outside the UK since May last year…But due to go abroad in 2 weeks and now can’t use my roaming…

You must haveroamed onto a foreign network as you were on the coast. You should have got an SMS telling you what the roaming charges are when your phone picked up the foreign network.This issue seems to be caused by mobile phones connecting to foreign networks, such as those on ferries or cruise ships, which are operating in the nearby shipping lanes.We would advised to:Disable roaming on your device and mobile account to avoid unexpected chargesSet your bill cap to 0 to prevent out-of-plan changesThere are a few examples of this happening on the web for other people that have been charged for usingtheir phone on the Norfolk coast.

Sorry this is unacceptable. How would you know that Norfolk is not a safe place to go for ID Mobile customers? What if you live there? How do you cope?As Tyler, an iD Mobile employee said “Of course if you're in the UK and not at sea, this shouldn’t happen.”I want these charges refunded. Failing to do so is totally unacceptable. I’d imagine plenty of media outlets would love to know about this.Please refund my charges.Thank youI have flagged this issue to a member of the iD team. For info this issue is not exclusive to iD and happens on other networks too if you google it you will find many other examples of this happening. Not saying I agree with it but it is in the terms and conditions. I wish you good luck pursing a refund.

Charged Data Roaming Whilst at the Beach

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