Hi, is there an update to this please as it mentioned expected later 2024? We are travelling to Egypt in April 2025 and that charges are huge so will need to buy a bundle instead or disable roaming.

Thanks 

Hi ​@AB2024 

Thanks for getting in touch. 

I am afraid there has not been an update and add on’s are still currently only available to be used in the UK. 

Very sorry for any disappointment caused. 

Nat 

Hi if there is not a data bundle available for turkey why has it let me purchase one?? How do I request a refund please?

thank you 

Hi ​@Nicola hunter,

We do now have Roam Beyond Add-Ons available for Turkey.

Thanks!

Well the reason I ask is that I purchased one and I don’t seem to have used any of it yet I’ve been charged roaming fees instead??

Hi ​@Nicola hunter  sorry to hear this. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.