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data not working abroad

  • September 23, 2024
  • 1 reply
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I was recently in Europe in several countries and I could not use my data. Calls and texts were fine but I had no internet. I tried everything I could find in phone settings and iD mobile app settings. I have an android phone (alcaltel 1B, android 11). I am going to Hungary tomorrow and would like to have data. I have been thinking about upgrading my plan, but I won’t if I cant use data abroad.

Many thanks

Best answer by Tom

Hi @Dunc 

 

Sorry to hear that, have you tried resetting network settings while abroad?

 

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7861 replies
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  • September 26, 2024

Hi @Dunc 

 

Sorry to hear that, have you tried resetting network settings while abroad?

 

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom


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