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Data not working in India with Data roaming add on

  • February 7, 2025
  • 1 reply
  • 44 views
J
Community Member

Recently arrived in India and have purchased the 20gb data roaming add on for 10 days after arriving. It says I have 4G/5G but is not working to any avail. Tried all different networks and have also reset my network settings. Have had to resort to an e sim just to get me up and running. I have travelled to other places before and have never ran into this issue

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    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • February 11, 2025

    Hello ​@Jamzy 

     

    Thank you for getting in touch in and apologies for the delay.

    We are very sorry to hear of the issues you are experiencing with the roaming service. 

     

    Was roaming activated prior to leaving the UK? Is it showing active on the iD Mobile app?

     

    Thanks, 

     

    Nat 

     

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