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Question

Data Roaming

  • 10 June 2022
  • 3 replies
  • 65 views
P
Rank

I am new to ID mobile last week.

Just checked my plan and I have exceeded my plan limits.

Even though I have unlimited data.

Normal bill is £45 and bill already up to £85

It states 4mb roaming at £41

Any ideas

3 replies

Rory
Rank
Userlevel 6
Badge +6

Hi @POV7, in which country were you roaming?

 

Thank you,

Rory

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P
Rank

I wasn’t, 

only thing I can think of is I work offshore and it’s auto connected to tampnet without my knowledge before I managed to put plane mode on. 
if so I’ve had it and will have to pay the bill.

 

Kash
Rank
Userlevel 6
Badge +7

Hi @POV7,

That will certainly be the reason for the charges. To avoid future charges you can set your bill cap at £0 so you aren’t charged anything extra.

 

Let us know if you require further information.

 

Regards,

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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