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Question

Data Roaming

P
Community Member
  • POV7
  • Community Member

I am new to ID mobile last week.

Just checked my plan and I have exceeded my plan limits.

Even though I have unlimited data.

Normal bill is £45 and bill already up to £85

It states 4mb roaming at £41

Any ideas

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3 replies

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • June 10, 2022

Hi @POV7, in which country were you roaming?

 

Thank you,

Rory

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P
Community Member
  • POV7
  • Author
  • Community Member
  • 0 replies
  • June 10, 2022

I wasn’t, 

only thing I can think of is I work offshore and it’s auto connected to tampnet without my knowledge before I managed to put plane mode on. 
if so I’ve had it and will have to pay the bill.

 

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • June 15, 2022

Hi @POV7,

That will certainly be the reason for the charges. To avoid future charges you can set your bill cap at £0 so you aren’t charged anything extra.

 

Let us know if you require further information.

 

Regards,

 

Kash

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