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Demi Clover
Community Member
Community Member
July 3, 2025

data roaming

  • July 3, 2025
  • 6 replies
  • 64 views

i went on holiday to turkey and i bought data out there, it didnt work and i couldnt get hold of your company to chat with u. i payed £20 for it and would like a refund

    6 replies

    iD Mobile Employee
    July 3, 2025

    Hi ​@Demi Clover 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

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    New Contributor
    May 21, 2026

    Hi I’m having the exact same problem I’m in turkey also did you get this sorted? Thanks 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 21, 2026

    Hi ​@Idmobileuserjamie,

     

    Thanks for getting in touch, sorry to hear you’re having the same issue in Turkey.

     

    If your phone is showing signal but data/calls aren’t working properly, it’s usually a roaming network selection issue, so we’d recommend trying the steps below:

    • Open Settings
    • Go to Mobile Network / Connections
    • Tap Network Operators
    • Turn Automatic selection OFF
    • Wait for the list to load and manually select one of the following partner networks:
      • Turkcell
      • Turk Telekom 
      • AVEA

     

    Once selected:

    • Make sure Data Roaming is ON
    • Restart your phone
    • Toggle Airplane Mode ON for 30 seconds, then OFF
    • Try again after a couple of minutes

     

    If it still doesn’t work, a full network reset can also help:

    • iPhone: Settings > General > Transfer or Reset > Reset Network Settings
    • Android: Settings > System/General Management > Reset > Reset Network Settings

     

    Hopefully that gets you connected, let us know how you get on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 21, 2026

    Yes this worked thank you 

    Phil Chaney
    New Contributor
    New Contributor
    May 21, 2026

    Please note: We're aware that customers currently cannot access some services. Right now, you’re unable to:

    • Use the iD Mobile app, your online account, or our automated phone line to manage your plan, upgrade your phone, check allowances, or buy add-ons.
    • Request switching codes (PAC or STAC) or account information (INFO).
    • Use roaming data, roaming texts, or premium texts (standard UK data and texts, along with all phone calls, continue to work).

    Our team is working hard to fix this issue as soon as possible. We're sorry for the disruption.

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    May 23, 2026

    Hi ​@Idmobileuserjamie , 

     

    We’re sorry to hear about the experience you had while roaming abroad.

     

    Thank you ​@Phil Chaney for providing the above information, We can confirm that we’re aware that some customers were unable to access certain services such as roaming. This issue has now been resolved, and you should be able to use your roaming services again.

     

    Thank you for your patience and understanding.

     

    Thanks, 

     

    Anneline

    The iD Mobile Team