data roaming

Hi ​@Demi Clover 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika

Hi I’m having the exact same problem I’m in turkey also did you get this sorted? Thanks 

Hi ​@Idmobileuserjamie,

Thanks for getting in touch, sorry to hear you’re having the same issue in Turkey.

If your phone is showing signal but data/calls aren’t working properly, it’s usually a roaming network selection issue, so we’d recommend trying the steps below:

• Open Settings
• Go to Mobile Network / Connections
• Tap Network Operators
• Turn Automatic selection OFF
• Wait for the list to load and manually select one of the following partner networks:
  • Turkcell
  • Turk Telekom 
  • AVEA

Once selected:

• Make sure Data Roaming is ON
• Restart your phone
• Toggle Airplane Mode ON for 30 seconds, then OFF
• Try again after a couple of minutes

If it still doesn’t work, a full network reset can also help:

• iPhone: Settings > General > Transfer or Reset > Reset Network Settings
• Android: Settings > System/General Management > Reset > Reset Network Settings

Hopefully that gets you connected, let us know how you get on.

Yes this worked thank you 

Please note: We're aware that customers currently cannot access some services. Right now, you’re unable to:

• Use the iD Mobile app, your online account, or our automated phone line to manage your plan, upgrade your phone, check allowances, or buy add-ons.
• Request switching codes (PAC or STAC) or account information (INFO).
• Use roaming data, roaming texts, or premium texts (standard UK data and texts, along with all phone calls, continue to work).

Our team is working hard to fix this issue as soon as possible. We're sorry for the disruption.