data roaming

Hi ​@Ivcia77,

I am so sorry to hear that you are facing issues with your roaming services. 

Please could you try manually connecting to one of our roaming partners, this would be either Yoigo or Movistar and then restart your device to get the issue resolved. 

Also, please do ensure that you have the necessary features enabled, this would be ‘International’, ‘Premium’ and ‘Roaming’

If you are still facing issues after this, please let us know.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi, I  still have a problem with roaming 

Hi ​@Ivcia77.

Thank you for your response. I’m sorry to hear you’re still having issues with roaming.

Please try the following troubleshooting steps, as these usually help resolve roaming problems:

• Go to your phone settings and ensure Data Roaming is turned ON
• Restart your device after enabling roaming
• Manually select a network: try connecting to Yoigo or Movistar
• Toggle Airplane mode ON for 30 seconds, then switch it OFF
• Go to Settings > Network Selection and set it to Automatic, or try manual selection again
• Make sure your device software is fully updated
• If you are using an iPhone, check: Settings > Mobile Data > Mobile Data Options > Data Roaming ON
• If you are using Android, check: Settings > Connections > Mobile Networks > Data Roaming ON

If you’re still experiencing issues after trying the above, please let us know and we’ll be happy to investigate further for you.

Thanks,

Marquerita

The iD Mobile Team

Hi,

still don’t have a roaming. I tried all you suggested. 
 

kind regards 

iwona

Hi ​@Ivcia77, 

I’m really sorry you’re still having issues, especially while you’re abroad. I understand how frustrating that is.
 

Since you’ve already tried the main steps, please try these quick checks:

Remove the SIM, wait 30 seconds, then reinsert and restart
Try the SIM in another unlocked phone if possible
Reset network/APN settings to default
If dual SIM, ensure the correct SIM is set for mobile data
Try manual network selection again after restarting

If it still doesn’t work, it may be a provisioning issue on the account and we’ll need to escalate it.
 

Could you also confirm:

Your handset model
Whether calls/texts work or only data is affected?

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

Lamiya