Hello all,
I am in Japan right now and transited via Hong Kong. When I was in the HKG airport trying to connect to the airport wifi, I received Rate Advice messages that I am roaming. I immediately went to ID mobile website just to realise the roaming feature was on, but I am sure I didn’t turn on my iPhone’s data roaming. My mobile data was not on either. So I turned off the ID mobile roaming feature as well as setting my bill cap to 5 pounds (should have left it at 0 pound but made a mistake). Then I continued using the HKG airport wifi. When I got to Japan airport another Rate Advice message popped up again - I have noticed both messages seemed to pop up when I turned off airplane mode trying to connect to airport free WIFI, but I made sure I didn’t turn off the mobile data as well, and the data roaming toggle on my iPhone is never on.
I checked with customer services and they said from their end the last interaction (the time I used my mobile data) was when I was getting up to go to the UK airport, but strangely enough I was using my phone to browse the internet whilst travelling to the airport, but those interactions were not showing up on their end, that’s why I am still a bit worried if their records were up to date when I asked if any data roaming charges have been incurred. Well their answer was no because the last interaction was in the UK, not abroad.
On a side note, I read articles that for data roaming to work, both the ID Mobile app/website “data roaming” feature, and the phone’s “data roaming” have to be on, without either of them, data roaming should not happen. To test it I was connected to Wi-Fi but I turned on mobile data (with data roaming feature off) and the iPhone’s “current period roaming” counter jumped for 1mb. Is that even relevant to how much ID Mobile may charge me on data roaming?
So I guess my question is, in this case, am I safe to say I won’t be charged any data roaming fees? I am quite worried about this so I don’t want to wait till my next bill to come to then know the answer. I want to be rest assured that I won’t be charged anything (but luckily the customer service agent said they have noted this down and if anything comes up they will be happy to waive this for me).
Any help appreciated. Thank you!
