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Community Member
April 16, 2026
Question

Data Roaming No Go

  • April 16, 2026
  • 12 replies
  • 97 views

I paid £20 for 5 days of data roaming and 10gb data for turkey last week but it never worked. I don’t know if it’s because of the mountains but I never could receive or send messages or calls. 

    12 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 16, 2026

    Hi ​@Goldie2303,

     

    Sorry to hear your roaming add-on didn’t work while you were in Turkey, I can understand how disappointing that must have been, especially when you needed it.

     

    If you’re still in Turkey, please make sure your phone is connected to one of our roaming partners there, which are Turkcell, Telekom or AVEA. You can usually check and change this in your network settings by selecting a network manually. It may also help to try a network reset on your device.

     

    If you’re now back in the UK, please let us know and we can look into this further with you and discuss an appropriate resolution.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

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    New Contributor
    April 20, 2026

    I paid £20 for 5 days of data roaming and 10gb data for turkey last week but it never worked. I don’t know if it’s because of the mountains but I never could receive or send messages or calls. 

    I also paid £20 for 5 days and had no internet connection at all.

    Due to go again in 3 weeks and dont want this problem again.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 23, 2026

    Hi ​@Graftereyes,

     

    Sorry to hear you had no internet connection after paying for your add-on, that’s definitely not the experience we want you to have.

     

    Just so we can point you in the right direction, can you confirm if you were (and will be) roaming in Turkey when this happened?

     

    Once we know that, we’ll be able to give you the correct steps and make sure you’re set up properly before your next trip in a few weeks.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    April 23, 2026

    Hi I bought it in airport before I left on the app.

    Got to turkey and nothing..

    No signal at all.

     

    iD Mobile Employee
    April 24, 2026

    Hi ​@Graftereyes 

     

    Could you please confirm if you were connected to Turk Telekom? This is our network partner in Turkey, and you should be able to receive signal and use services while connected to this network.

     

    Michael Z

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    New Contributor
    April 24, 2026

    Hi,

    Ive no idea.

    Can I reuse it when I go away on the 6th may?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@Graftereyes

     

    Kindly note that the bundle would only work if it is still valid and for the same country, if not, a new one would need to be purchased. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 11, 2026

    Same issue here. Added a £5 add on for 2gb in Turkey and it didn’t work. Connected up to Turkcell and no signal at all. Couldn’t use any apps outside of hotel WiFi so please can I get this refunded onto my account. I could make/receive calls and texts though  

    iD Mobile Employee
    May 12, 2026

    Hi ​@C.All 

     

    Can you please try to connect to our partner network Türk Telekom if you are still in Turkey, or are you back in the UK?

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 12, 2026

    The roaming was for one day and I didn’t manage to use it. I will connect to Turk Telecom now and see if I get any signal. If I do, I shouldn’t have to pay for any data I have used checking if it works. Also, am I getting a refund for the data I purchased and couldn’t use? I am still in Turkey