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Question

Data Roaming No Go

  • April 16, 2026
  • 1 reply
  • 5 views
G
Community Member

I paid £20 for 5 days of data roaming and 10gb data for turkey last week but it never worked. I don’t know if it’s because of the mountains but I never could receive or send messages or calls. 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 16, 2026

    Hi ​@Goldie2303,

     

    Sorry to hear your roaming add-on didn’t work while you were in Turkey, I can understand how disappointing that must have been, especially when you needed it.

     

    If you’re still in Turkey, please make sure your phone is connected to one of our roaming partners there, which are Turkcell, Telekom or AVEA. You can usually check and change this in your network settings by selecting a network manually. It may also help to try a network reset on your device.

     

    If you’re now back in the UK, please let us know and we can look into this further with you and discuss an appropriate resolution.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

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