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I landed in spain (ibiza) and my roaming is not working. It’s switched on on both the ID Mobile app, and in my settings. I’ve looked for how to do a network reset but i can’t find it in my settings. Any help would be appreciated :)

Hey there @squedward, thank you for reaching out.

 

Firstly, I see you’ve enabled roaming via the iD Mobile app and via your phone’s own settings, meaning it should work.

 

We’d recommend restarting the phone, and also doing a network reset as you’ve mentioned above. To do so:

 

For iPhone;

Settings > General > Transfer or Reset rDevice] > Reset > Reset Network Settings.

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Should this not help, please get in touch with us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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