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data roaming not working Hong Kong

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I bought a 24 hour roaming package for Hong Kong this morning, but it's not working.   Everything is switched on, but I get a message saying I don't have enough data from 3.  What is 3?  The same as ID mobile?

Best answer by andewhite

RobertAitken895 wrote:

Thanks ​@andewhite.  Yes, I rather got that impression...  hoping that someone from ID mobile will pick this up and PM me - at least maybe I'll get my money back

Just to say, the online Live Chat service might be a faster way of getting a refund, ​@RobertAitken895.

If you’re happy waiting, then guessing someone from iD might send you a PM. 

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    andewhite
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    • andewhite
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    • February 7, 2025

    Unfortunately ​@RobertAitken895, when you look around this online forum, you’ll see the iD Mobile Roam Beyond data add-on seems unreliable or doesn’t work for some customers. 

    If you’ve got a dual-SIM phone that’s eSIM capable, a data-only eSIM with a travel plan for Hong Kong might be a better option.

    Just Google “travel eSIM for Hong Kong”.

    In the UK iD Mobile, use Three UK (3 UK) as their network partner.

    Forum member (non-iD)
    R
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    • RobertAitken895
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    • 1 reply
    • February 7, 2025

    Thanks ​@andewhite.  Yes, I rather got that impression...  hoping that someone from ID mobile will pick this up and PM me - at least maybe I'll get my money back

    andewhite
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    • andewhite
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    • Answer
    • February 7, 2025
    RobertAitken895 wrote:

    Thanks ​@andewhite.  Yes, I rather got that impression...  hoping that someone from ID mobile will pick this up and PM me - at least maybe I'll get my money back

    Just to say, the online Live Chat service might be a faster way of getting a refund, ​@RobertAitken895.

    If you’re happy waiting, then guessing someone from iD might send you a PM. 

    Forum member (non-iD)
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 11, 2025

    Hi ​@RobertAitken895 

     

    Thank you for getting in touch. 

    We are very sorry to hear you have been experiencing issues with the data add on. 

    Has this now expired? If yes, were you able to get connected at all? 

     

    Thanks, 

     

    Nat 

    Reply.


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