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data roaming toggle not visable

  • April 16, 2025
  • 5 replies
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I
New Contributor

I am overseas and have an iPhone . When I go into mobile services the “ data roaming” toggle is not viable ( it was when I was with Vodafone) . I can’t download data when not on Wi-Fi 

Am I missing something ? 

Best answer by WelshPaul

Have you enabled roaming from within the iD Mobile app ​@Ianworkman?

Plan > Manage your iD services > Roaming

The following guide might be of some use to you:

https://www.idmobile.co.uk/help-and-advice/roaming-advice
 

    5 replies

    WelshPaul
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    • WelshPaul
    • Platinum 
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    • Answer
    • April 16, 2025

    Have you enabled roaming from within the iD Mobile app ​@Ianworkman?

    Plan > Manage your iD services > Roaming

    The following guide might be of some use to you:

    https://www.idmobile.co.uk/help-and-advice/roaming-advice
     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • April 16, 2025

    Hi ​@Ianworkman 

    Sorry to hear that you are having some issues with roaming. Do you have the iD app? You can check it is enabled from there?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    I
    New Contributor
    • Ianworkman
    • Author
    • New Contributor
    • April 17, 2025

    Hi yes the toggle in Id mobile has been enabled but still doesn’t show 

    WelshPaul
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    • WelshPaul
    • Platinum 
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    • April 17, 2025

    Did you do all this prior to going abroad? The roaming guide information states you must enable roaming before going away.

    Only things left to try are a reboot of the phone or perform a network reset.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • April 17, 2025

    Hi ​@Ianworkman 

     

    Have you tried the above from ​@WelshPaul?

     

    It’ll be worth using manual network connection too instead of automatic.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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