Data roaming wont add on to my account

Hi ​@Sunshinegirl 

So sorry to hear that you have been having trouble adding roaming. Is it activated on your device? Have you tried a reboot?

Is it the add on for roaming you’re trying to add? International Calling & Roaming Charges | iD Mobile Network

I hope you managed to get it sorted, but if not, please reply here and we will help to get it sorted.

Thanks!

Hi tried all of those and still won’t work, Tom on messages tried and has raised to the team…. Hopefully it’ll be added before I fly today 🤦‍♀️

It’s the add on for 10 days Turkey £35…. Error is ooopps sorry try later 🙈

​@andewhite thank you, I’m in my 60s and that’s a bit past my tecky capabilies 🙈 I’m going to see if I can get anything at the airport and someone to help if ID can’t sort by then 🤦‍♀️ thank you though for your help, I should have got my kids to sort for me before leaving home. Always been with EE since the 90s and no issues only just left as my daughter did the switch for me 😂🙄

Hi ​@Sunshinegirl,

We are currently having system issues so we can can’t check your account.

Once our system are working we can assist further, in the meantime have you tried logging into your account online and trying again?

Kash

​@Kash yes I have, I fly in a couple of hours surely someone can add this to my account? I’ve an 86yr old father I need to keep in touch with! I’m wishing I never left EE 🙈😣

Hi ​@Sunshinegirl  I am so sorry, this must be so frustrating, and not needed when you’re trying to have a nice trip!

Had ​@Tom  messaged you here, or one of our other platforms?

I contacted through Facebook…. I’m ready to board and still not working!! I’m really not impressed with the service. I can’t believe I just can’t have it added to my account by ID…. I’ve been messaging and asking for help for 2 days! I’m using all my data trying to sort this. 

OK, if you are in contact with us on Facebook, we can continue to help you from there. If you reply to any messages with any information requested, we can get this all sorted for you.