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daughter cant use phone in spain

  • June 9, 2024
  • 1 reply
  • 213 views

Gemma Armstrong
Community Member

Hi, my daughter is on holiday for a week and her phone isn’t working at all, tried to find a number to ring or speak to someone to check her account is set up for date roaming etc (everything is switched on her phone) but can’t seem to talk to an actual human? Please can someone help asap. 
thank you. 

Best answer by Tyler

Hi there @Gemma Armstrong, welcome to Community! Our apologies for the long reply here, we’re experiencing extreme volumes on Community.

 

When going abroad, please ensure all the below is followed:

 

 

Unfortunately, if not abroad still, it’s hard for us to troubleshoot and investigate further, so if your issue does happen again whilst abroad, please contact our live-chat right away and they can investigate further:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

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Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3991 replies
  • Answer
  • June 21, 2024

Hi there @Gemma Armstrong, welcome to Community! Our apologies for the long reply here, we’re experiencing extreme volumes on Community.

 

When going abroad, please ensure all the below is followed:

 

 

Unfortunately, if not abroad still, it’s hard for us to troubleshoot and investigate further, so if your issue does happen again whilst abroad, please contact our live-chat right away and they can investigate further:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler


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