I have travelled to Spain recently and I was unable to use my data there. There was 4G connection but it did not connect at all. Could you give any advice of what to do? Thanks in advance.
Best answer by Mohammed
View original
Difficulty connecting to data in Spain
Hi all,
I have travelled to Spain recently and I was unable to use my data there. There was 4G connection but it did not connect at all. Could you give any advice of what to do? Thanks in advance.
I have travelled to Spain recently and I was unable to use my data there. There was 4G connection but it did not connect at all. Could you give any advice of what to do? Thanks in advance.
Userlevel 7
+10
Hello @Cofez ,
There are quite a few things that could have resulted in why you weren't able to connect to data services abroad when you visited Spain recently.
As you've only mentioned date, my assumption is that calls & texts were okay?
If so, then the 2 steps to try would be:
Enable Data Roaming on the handset from the handset settings
Configure the correct Access Point Name (APN) settings to allow you to roam
We've already set the steps out in the topic here.
Check it out before you go abroad and configure the settings accordingly.
Will you be going abroad recently again?
I've marked the topic as solved, as I'd expect the settings to resolve this, however, if for any reason you feel this has not solved your issue, please let me know and I will unmark this for you.
Let us know if you have any issues in doing so.
Mohammed
There are quite a few things that could have resulted in why you weren't able to connect to data services abroad when you visited Spain recently.
As you've only mentioned date, my assumption is that calls & texts were okay?
If so, then the 2 steps to try would be:
Enable Data Roaming on the handset from the handset settings
Configure the correct Access Point Name (APN) settings to allow you to roam
We've already set the steps out in the topic here.
Check it out before you go abroad and configure the settings accordingly.
Will you be going abroad recently again?
I've marked the topic as solved, as I'd expect the settings to resolve this, however, if for any reason you feel this has not solved your issue, please let me know and I will unmark this for you.
Let us know if you have any issues in doing so.
Mohammed
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more