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Question

domestic physical sim not working after esim

A
New
 Contributor

Went to Japan for 3 weeks and used an esim on my Pixel 

 

I've come back and can't get signal on my domestic id mobile SIM. 

 

I've tried the usual resets etc 

 

Can anyone help? 

    3 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1047 replies
    • April 4, 2025

    Try doing a manual roam and selecting the network manually rather than automatic. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New
 Contributor
    • Adam Clowes
    • Author
    • New
 Contributor
    • 4 replies
    • April 4, 2025

    Unfortunately don't have that option. 

    The phone cannot seem to pick up the SIM. 

    I can't see it in network/SIM settings

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • April 5, 2025

    Hi ​@Adam Clowes 

     

    Thanks for getting in touch. 

     

    I am sorry to hear you are experiencing issues since returning to the UK.

    have you deleted the eSIM from the handset? 

     

    Thanks, 

     

    Natalie 

    Tom Matthews
    New
 Contributor
    • Tom Matthews
    • New
 Contributor
    • 1 reply
    • May 19, 2025

    Hi Adam and Natalie,

    Did you ever get this sorted, Adam? I'm having the same issue (even after deleting the esim).

    Thanks,

     

    Tom

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