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Error message when calling another iDmobile user


Whilst abroad I tried calling my wife who is with me, and the error message I got is “the number your calling has not yet been assigned to a client” now this happens when I call her or she calls me, we are both iDmobile account holders. We don’t have any problems in the UK its just this trip abroard.

 

Any help would be greatly appreciated.

Best answer by Matthew T

Morning @delboyuk2508,

Sorry for the delay in getting back to you, but hope you had a good time abroad! Did you both have Roaming enabled? What country were you trying to make calls in?

Thanks.

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3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1880 replies
  • Answer
  • July 15, 2024

Morning @delboyuk2508,

Sorry for the delay in getting back to you, but hope you had a good time abroad! Did you both have Roaming enabled? What country were you trying to make calls in?

Thanks.


  • Author
  • New
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  • 2 replies
  • July 15, 2024

Hi thanks for your reply, and yes we did have a good time, I found out that it was simply because I hadn't saved the number as +44 like a fool I had only saved them as if I was calling within the UK.

Cheers 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8369 replies
  • July 29, 2024

Hi @delboyuk2508 

 

Glad to hear it was a simple fix.

 

Tom