Fair Usage Page Is a Mess. What Does It Even Mean?

Forum|Forum|1 year ago
August 14, 2025
14 replies
754 views

First it says: From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. Have a great trip!

Then it says you are limited to 30GB if you purchased or upgraded after June 2023.

Then it has a clickable arrow pointing up for people who bought prior to June 2023 and a clickable arrow pointing down for people who joined after June 2023. If you click on either of the arrows nothing happens.

Then there is a list of charges for people who roam for more than 63 days in 4 months, but immediately below that is notice saying:

Our open data fair usage policy no longer applies, meaning customers who joined iD or upgraded on or before 20th June 2023 can use their full data allowance in our 50 free Roaming destinations without incurring a surcharge.

If the fair usage policy no longer applies, then surely whether you joined or upgraded before/after June 2023 is irrelevant?

If the policy no longer applies only to people who joined before June 2023 then it should say that, instead of just “Our open data fair usage policy no longer applies.”

Anyone reading the page is going to come away none the wiser.

Best answer by WelshPaul

It’s very clear that anything dated 2024 takes precedence over anything dated 2023.

From 1/10/24 until further notice, the 30GB data cap doesn’t apply. This means if you have an unlimited data plan, you can use as much data as you want while roaming. However, you can’t permanently roam abroad. If you roam abroad for more than 63 days, you’ll incur charges for any calls, texts, or data you make or use from day 64, or iD Mobile may suspend your services.

Show previous replies

WelshPaul

Platinum  Contributor

I mean, I don’t know if you are affiliated to ID Mobile in any way but you are doing nothing to enhance customer relations.

What I posted is factual and accurate. I am not affiliated with iD Mobile in any way other than I am a customer just like you. I don’t need to sugar coat my replies, and I don’t care if you stay with or leave iD Mobile.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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AVJ113Author

Active Contributor

“What I posted is factual and accurate.”

You have missed my point. When the 30 GB limit is reinstated, I’ll be limited to 30 GB because I updated after 20 June 2023. Correct?

WelshPaul

Platinum  Contributor

You have missed my point.

No, I addressed it.

When the 30 GB limit is reinstated, I’ll be limited to 30 GB because I updated after 20 June 2023. Correct?

I answered this question in my previous message. What don’t you understand?

“If you upgrade to an unlimited plan today, you’ll have unlimited data to use while roaming until iD Mobile reintroduces the 30GB roaming cap they temporarily paused on October 1st, 2024.”

“In the short term, it may seem like a win, but in the long run, it’s a loss.”.

If I was you, unless you need more than 60GB of data a month, then just stick with your current plan if you roam a lot.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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foxjulie

New Contributor

Hi @AVJ113

I’m sorry you feel it isn’t clear, we haven’t had many other reports on confusion with this page specifically.

Generally speaking, customers who joined iD on or after 21st June 2023 can use up to 30GB data from their plan while Roaming (each month) in our 50 destinations at no extra cost, that’s the agreed and contracted part.

However as a limited time bonus, from 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost.

If you’re unsure of anything or need to ask any questions, please do so we can clear it up for you.

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

Tom

this Fair usage policy is SO UNFAIR. If you have a second home even with Brexit you are allowed to stay 90 days in 180, but ID sells you short and it assumes you’re living abroad if you stay in EU or abroad for more than 63 days even if your main principle residence is in the UK and you spend 180 days or more a year in the UK, and also are tax resident in UK.
There are literally thousands of second home owners, so why don’t ANY UK phone companies including ID which likes to be a leader in the market, offer suitable up to 90 days roaming without applying an unfair use policy?. How come French mobile companies can do it but UK phone companies don’t, and don’t cater at all for second home owners of which there are 1000s of Brits?