I am not recieving text messages from abroad since i joined iD, please help.


Userlevel 1
I am not receiving text messages from abroad since I joined iD couple of weeks ago, but the person is receiving my texts.

12 replies

Userlevel 8
Badge +9
Hi @Ingi77

I am pretty sure that you would need to turn it on in your ID Mobile app. There should be an option under "Services" to toggle International calls and text. Unfortunately I cannot provide you with screenshot right now as I have just upgraded my contract and waiting for my new SIM to arrive so I can't access the app on my phone.
Let me know if you found it and if this solved your enquiry.

Kind Regards
Userlevel 7
Badge +9
Hi @Ingi77,

Just to clear things up here, are you currently abroad or are you in the UK?

Ryan
Userlevel 1
Uk, but now it has been sorted. The problem is on other side. Thank you anyway.
Userlevel 7
Badge +9
Hi @Ingi77,

Thanks for letting us know.

Ryan

Hello

I don't want to start new thread so I will add myself here. 

I got same situation like @Ingi77

I can't get texts from Poland (Mommy :)) but she got mine texts without problem. 

When she send text/MMS to my wife number (EE) there is no problem as well.

It start to happened just like 2-3 weeks ago. Before was everything OK.

No changes what so ever on my side. 

Userlevel 5
Badge +8

Hello @MA61K 

As the text are not arriving you may need to ask the sender to check with there network provider, to find out why their texts are not arriving with you.

 

 

Michelle 

iD Mobile 

Well she can send text without problem to UK's EE (my wife's operator) and get texts from both of us. Just I can't get any texts or MMS from her. I will try to get text from some one else from Poland to see if its her side foult or my. 

Userlevel 5
Badge +8

Hi @MA61K 

Have you received a text from the number in the past? 

If you could ask another person to try texting you from Poland and let us know how you get on?

 

Michelle 

iD Mobile 

Yes. I could receive text/mms from her without problems and I could send her as well. It stops like 2, maybe, 3 weeks ago.

I will speak with my brother, as my mom is technologically disabled :p and he is her tech guy. He will check her phone as well and I will post results. 

Userlevel 5
Badge +8

No worries @MA61K 

Let us know how you get on.

 

Michelle 

iD Mobile 

Ok.

Big testing done.

I ask my brother and as well old friends to text me some short message and give me ring after.

Non (zero) of 3 text get to me but all 3 rings did.

They have numbers at different operators so all together gives 4 diferent Polish operators that I can answer call but I can't get any messages.

What I tried till now:

Reset phone (if work with Windows why not)

In ID app switch off and switch back on International service.

Do you have any other ideas? 

Userlevel 6
Badge +8

Hi @MA61K,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

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