Hi Matthew 

None of these have worked. An error code comes up which when I follow it tells me I've used up my data allowance yet I have 10.9g on my account for the next 14 days and 5.4g from a previous top up until next year. 

Could really do with some help

Richard 

In that case @RichardG01, please contact our Live Chat team who can look further into your account.

https://www.idmobile.co.uk/live-chat

Thanks.

Hi Matthew 

I have been speaking with your online chat who have basically told me ID are working on relationships with network providers in the USA. So at this time, other than WiFi, there is no way for me to use data network in the United States. Something I was not aware of the last time I renewed my contract a few weeks ago. Needless to say, knowing I was travelling to America I would have chosen another network if I'd known this. I have raised a complaint and stated that I will be making a series of accurate online reviews to make potential ID customers aware, contacting ofcom and looking to void my account with ID if this can't be resolved ASAP (today). 

Only network provider I've been with that doesn't operate in the USA

Thanks 

@RichardG01 I’m sorry to hear this, I don’t think you’ve been provided the correct information, we do have a Roaming Agreement in the USA. If you’re only using Data, I’d recommend picking up a local SIM or eSIM to use on your travels. While I appreciate this is not as convenient, you’ll likely save compared to our current Roaming charges, which is £0.30 a MB.
 

Thanks.

If I'm on contract phone with ID will another provider sim work? Wouldn't I have to get the phone unlocked?

iD Mobile handsets aren’t usually network locked, @RichardG01.

OFCOM stopped UK mobile network operators from selling locked handsets in Dec 2021. 

Thanks Matthew. I am still keen to understand why I can't use my phone in another country without having to buy a new SIM card. 

Unfortunately iD Mobile rely on their US roaming partners providing network services when you’re in the USA, @RichardG01. 

In theory you can use your iD SIM to roam in the USA, assuming everything is setup on your handset with the iD SIM, and your iD account, to allow roaming in the USA to work. 

When you arrive in the USA, if everything is configured properly you should receive an iD Mobile roaming rates SMS text message. 

If not, then roaming in the USA, with your iD SIM card, could be problematic.

Thanks, it's the first and only time this has happened to me with a phone network