Not sure how frequently you visit the USA, @RichardG01 - nowadays you’d need a 4G capable handset in the USA, because 2G and 3G network services have largely been shut down by the mobile network operators in the USA. 

I have 5g and 4g

Well it's been nearly 7 days since ID said they would call in 24 hours to help resolve my complaint. Great customer service?!?

@RichardG01, sorry to hear this, I've just raised with our Secondline team to investigate the account. In the meantime, have you double checked your APN settings?

https://community.idmobile.co.uk/troubleshooting%2D177/what%2Dare%2Did%2Dmobile%2Ds%2Dnetwork%2Dapn%2Dsettings%2D45086

Thanks.

@RichardG01 - can confirm there is no fault with your account, which suggests there may be a configuration issue on your handset. They’ve sent me the following:

Check if data roaming is switched "ON" on the customer's device. I have sent customer internet setting via text, request customer to verify and do the changes if required. If still same issue, request customer to reset network setting and then try.

Thanks.

Hi Matthew 

Followed this through and restarted the phone and still no joy. The APN was already set as per your instructions. 

I'm giving up

same issue and been told that technical team will be in contact. big joke if u asked me. no roaming

Yeah sorry to say they didn't resolve the issue all the time I was in the US. If they can't resolve the issue they just need to hold their hands up so people can make alternative arrangements instead of trying to fix the unfixable. Push them for money off your next bill

@originalbep - did you follow the steps in this article?

For Step 4, try the following networks:

Yes i did. A ticket was made several days ago and no one has called or messaged so i gave up