@originalbep - happy to escalate this to our Second Line team if you’d like to investigate further? Let me know. Thanks!

​@Matthew T ​@originalbep Hi there - was this ever resolved? I need to travel to the US and last time i was there my data did not work @ all thanks!

​@Matthew T it was never resolved

Hey there ​@James Hamlin, sorry to hear that.

Please ensure your bill cap is set high enough to allow roaming charges, and ensure roaming is enabled via the iD Mobile app/website.

Unfortunately, we’re unable to troubleshoot if you’re in the UK, or work out what the issue may have been or could be. Therefore, if you encounter the issue again abroad, please contact us immediately so we can troubleshoot and investigate further for you.

Thank you,

Tyler

Im in the UK and cant use data when in the US - same issue as ​@Matthew T it seems 

Hey ​@James Hamlin, sorry to hear that. Unfortunately, it’s difficult for us to troubleshoot when you’re in the UK for roaming issues, as we can’t really find out what the issue was or is without troubleshooting directly abroad.

Therefore, if you go abroad again, and any issues occur, please contact us immediately so we can troubleshoot further with you and raise it further to our technical team if need be.

Thanks,

Tyler

Thanks Tyler. 

As we have said on this thread - your phones / data simply do not work in the US - be great to admit that and share with customers when they make a choice to use you.

Was in the US last week with no data - not helpful!

Hello ​@James Hamlin 

We are sorry to hear you are having the same issue with using data in the US. 

Have you followed the guidance on our support page here?

Nat 

Yes i have. your service does not work in the US - why can;’t u just tell your customers this?

Hi ​@James Hamlin 

We wouldn’t tell customers that our service doesn’t work in the USA, we expect that it does.

Are you still in the US having issues?

Tom