I’ve been to the US twice and it didnt work and it didn’t work for previous customers on this thread - if u say it works - how do u make it work?

I am currently in the USA and getting mobile data seems hopeless, I did not expect this. I’ve tried everything 

I’m in the USA now and have followed the guidelines.  I can not browse the internet or use apps that use data unless I am on WiFi. I also bought the extra roaming for this. 

Hey there ​@James Hamlin, ​@cpay & ​@DanDanDan, we’re sorry to hear about your roaming issues in USA.

I’d recommend contacting the live-chat when having roaming issues, as they can troubleshoot with you right away and raise to our technical team if needed, as your issues are time-sensitive and can only be worked on/resolved whilst you’re still away in the US.

Thank you,

Tyler

Hi there, 

I have just got to the US and am experiencing exactly the same issues written above. I have followed all the steps on the troubleshooting to no avail. 

I, too, chose this SIM for its roaming benefits. Will be frustrating if I don't get them! 

​@Jbu191 sadly it won’t work. No reason given.

if you talk to the online help they will give you advice that won’t work over and over. They gave me steps that don’t even relate to the phone I’m using.

I had to complain to get a refund on the added Bolt-on I bought. 
 

I'm currently in the US having the same issue. Tried every single setting and advice given and it still does not work with any provider in the US.

This is absolutely ridiculous as I would never have moved my contract over to ID if I knew this. I have also bought the roaming add on for 10 days which is useless to me now.

Can someone from ID mobile please contact me as there is no number to contact a helpline. Only gives me the chat option which loves to recommend the same things over and over

Thank you ​@James Hamlin 

If you encounter the issue when you are next travelling, please do get in touch and we can investigate further. 

Nat 

Hi ​@James Hamlin 

We are sorry to hear that. 

We would only be able to troubleshoot the issues whilst roaming. 

If you have the problem again, please get back in touch and we will be happy to look in to this further. 

Nat