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I bought roaming in turkey but doesn't work

  • June 24, 2025
  • 4 replies
  • 183 views
A
Community Member

I bought roaming data for 10 days first time 8th of June till 18 th of June and did work,

but again I charged it foe next 10 days, and doesn't work at all.

I had in live chat but you didn't help me.

I look forward to hearing from you due course. 

Best answer by Natalie W

Hello ​@Afsaneh 

 

Thank you for getting in touch. 

we are sorry to hear you are experiencing issues with using your data roaming add on in Turkey. 

When you search for a network manually, are you presented with multiple options? If yes, have you attempted them all?

 

Thanks, 

 

Natalie 

    4 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • June 24, 2025

    If your iD Roam Beyond data-only add-on didn’t work at all, just ask for a refund, ​@Afsaneh. 

     

    Forum member (non-iD).
      N
      iD Mobile Employee
      Forum|alt.badge.img+22
      • Natalie W
      • iD Mobile Employee
      • Answer
      • June 24, 2025

      Hello ​@Afsaneh 

       

      Thank you for getting in touch. 

      we are sorry to hear you are experiencing issues with using your data roaming add on in Turkey. 

      When you search for a network manually, are you presented with multiple options? If yes, have you attempted them all?

       

      Thanks, 

       

      Natalie 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        P
        New Contributor
        • Pawelbab
        • New Contributor
        • June 1, 2026

        I buy my one yesterday 31.05 .2026 for 10 day ... I'm in Turkey and also doesn't work ... I been try everything...and unfortunately nothing help.... Where l can get refund.? .. Now l use WiFi in hotel and also have to pay for that ... 

        Hosai W
        iD Mobile Employee
        Forum|alt.badge.img+5
        • Hosai W
        • iD Mobile Employee
        • June 2, 2026

        Hi ​@Pawelbab,

        Please accept my apologies for any inconvenience caused to you in relation to the add on not working.
        Please can you try and manually connect to Turk Telekom.

        -Hosai

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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