I can never roam in Europe | iD Mobile Community
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I can never roam in Europe

  • June 27, 2025
  • 3 replies
  • 80 views

Hello,

 

every time I go to Europe, I am unable to use data. I always get the welcome text, telling me I can use my data as I can at home but it never works. I can send texts. 
 

I reset network settings but it didn’t work. I’ve tried manually connecting to different networks but also didn’t work. Roaming is switched on in iPhone settings and in the app. 
 

my partner is with me here and also has ID, and she has 5G and connects to data fine. 
 

I’m going to have to change providers as every time I go on holiday I have to spend £5-10 on an eSIM despite the fact I’m meant to have data in these countries already

thank you

william

 

Best answer by Siân W

Hi ​@wgrussell , sorry for the delay in responding.

Please can you try following the steps on this link - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

If you are still struggling, please let us know and we can pop you a message.

Thanks.

3 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 27, 2025

What phone do you have? I have an iPhone, and there’s an option on my phone to enable or disable data roaming. Look for something similar on your device and enable it.
 

Settings > Mobile Data Options > Data Roaming
 

 


  • Author
  • New Contributor
  • June 27, 2025

Thanks but I have already enabled this (iPhone 14 Pro) 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • June 30, 2025

Hi ​@wgrussell , sorry for the delay in responding.

Please can you try following the steps on this link - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

If you are still struggling, please let us know and we can pop you a message.

Thanks.