I am trying to make an international call. My bill cap is active, my settings have all be configured correctly but when I try to call I keep getting texts from ID telling me there are extra charges, and all the calls keep going to voice mail.
please help.
+24Hey there
What has your bill cap been set to please?
What is the number you’re dialing?
Thanks,
Tyler
+21So you have set international up on your account and have a bill cap set higher than £0, lets say £5. And when you dial 0060 followed by the number you want to call and your call goes to their voicemail?
Is this simply a case that the person you are calling has not set their phone to receive international calls as they would likely be billed for incoming calls from you in the UK to them in Malaysia too?
Hi,
I am trying to call a branch of an international bank in Malaysia, it is a 0060 number.
My bill cap is set to £15.
It is not on the receivers side as this is a dedicated international number and I was able to call them from my wife’s mobile.
+21Out of interest
And as I suggested earlier, you have turned on international via your account -
Using either the iD Mobile app or online account go to → Plan → Manage your iD services → toggled International to on → scrolled down and clicked save
+21Well it sounds like you’ve ticked all the right options then
One more suggestion from me would be to try turning on Premium too via the account, just to see if this is somehow inhibiting the calling function. Other than that I can’t think of a reason why it’s not allowing you to call.
+24Hey there
When you try to call them, what error message do you receive please?
Thanks,
Tyler
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
