I have an unlimited contract in The UK. Can I use all of my data in France & Spain?

Hi ​@Slartibartfast 

That sounds amazing and we hope you have the best time!

All information on roaming can be found here. 

Please have a read and let us know if you have any further questions. 

Thanks, 

Natalie 

OK. 
I’m getting different answers from various people. 
your online chat said there’s no limit and I can use as much as I like. 
The link you just posted says there’s a 30gb a month limit. That’s not enough for me. 
Which one is true? Your online chat, or the link you sent?

Hi ​@Slartibartfast 

From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated.

Anika

Thank you very much. 
 

In the link you sent me it says there’s a fair usage policy of 30gb a month!

Hi ​@Slartibartfast 

We totally understand your confusion, however the fair usage policy has changed for now:

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

Anika

Thank you ​@Anika A ,

Is it likely to change before the end of September as I dont want to be away in France and can’t access data?

Also, the person on chat help said that a ‘fair usage policy’ still applies if I have data roaming on! 
I have to have data roaming on or I’ll get no service abroad, so I didn’t really understand this comment. 
 

Many thanks 

What I don’t understand ​@WelshPaul is that as I’ve had different answers from various people,  between the online chat and the community forum. I’m on my 3rd sim as the reception was non-existent. I’m now using another company’s eSIM as ID gives me such poor reception. 
I could go on with the facts of why ID is the worst phone company that ever existed, but I can’t be 100% sure because somebody broke into my Magical Grotto and stole my crystal ball. I’m not too bothered though as it wasn’t the best of crystal balls. At least I know you didn’t steal it, so that narrows my search a little bit. I’ll find it eventually though. I’ll just ask my house elf to do me a tarot card reading, but I’m already guessing the crystal ball has gone to the same place as my phone reception; a dark mysterious part of the universe specially reserved for empty promises. 
Merry Xmas

Hi ​@Slartibartfast

We would recommend keeping an eye on the website, and as stated we’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated.

Anika