Hi ​@Bdave01, 

Thank you for reaching out, and I'm sorry to hear that you've been experiencing slow and unreliable data while using your 20GB plan in the USA. I understand how frustrating this must be, especially when you've purchased the plan specifically to stay connected while travelling.

Please follow our roaming troubleshooting guide to make sure your handset and roaming settings are configured correctly:

I'm abroad and roaming is not working – what should I do? 

or https://community.idmobile.co.uk/roaming-international-troubleshooting-215/i-m-abroad-and-roaming-is-not-working-what-should-i-do-68325

The guide includes steps for checking your network selection, roaming settings and mobile data configuration.

Once you've worked through the steps, please restart your handset and test your mobile data again.

If you're still experiencing slow or unreliable data after following the guide, please contact us via Live Chat so we can complete the necessary security checks and investigate this further.

Owethu