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Inability to make/receive texts and calls and use the internet despite roaming internationally.

  • December 9, 2024
  • 2 replies
  • 50 views
M
Community Member

I have tried to get help through the chat for a week now but my issue has not been resolved. I have subscribed to roam International but am unable to make/receive calls or use my mobile data to connect to the Internet. I have now been locked out of my bank account and have already spent more than £50 while on hold to the bank unsuccessfully. I am also running out of money. I badly need to speak with my bank to uock my account. Could someone from ID help me use my phone please? I'm using the same handset I have had for the last few years so am not sure why I cannot roam. Thank you

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12550 replies
    • December 9, 2024

    Whereabouts are you roaming with your iD SIM, ​@Maruta? 

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5513 replies
    • December 9, 2024

    Hey there ​@Maruta, we’re sorry to hear that.

     

    Where are you abroad currently please?

     

    When did you last speak to the live-chat, and what was said?

     

    What phone do you have?

     

    Thanks,

    Tyler

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