Skip to main content

Inability to make/receive texts and calls and use the internet despite roaming internationally.

  • December 9, 2024
  • 2 replies
  • 47 views
M
Community Member

I have tried to get help through the chat for a week now but my issue has not been resolved. I have subscribed to roam International but am unable to make/receive calls or use my mobile data to connect to the Internet. I have now been locked out of my bank account and have already spent more than £50 while on hold to the bank unsuccessfully. I am also running out of money. I badly need to speak with my bank to uock my account. Could someone from ID help me use my phone please? I'm using the same handset I have had for the last few years so am not sure why I cannot roam. Thank you

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12459 replies
    • December 9, 2024

    Whereabouts are you roaming with your iD SIM, ​@Maruta? 

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • December 9, 2024

    Hey there ​@Maruta, we’re sorry to hear that.

     

    Where are you abroad currently please?

     

    When did you last speak to the live-chat, and what was said?

     

    What phone do you have?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement